How to Build Trust in Your Team
Once there was a businessman on a routine domestic flight.
Though a seasoned flyer, he felt tense when, shortly after takeoff, the pilot asked everyone to stay in their seats with belts fastened. Moments later the pilot announced there would be no beverage service due to unexpected turbulence. People looked worried, and soon some were shrieking with alarm as a storm bounced the plane erratically.
Nearby, the man saw a little girl sitting all alone, but acting totally calm. When the plane jolted she closed her eyes briefly but eventually started reading, looking out the window, or fiddling with toys until the shaking subsided.
After the flight, the girl waited quietly as others exited. When the man approached and asked how she could be so brave, she said:
"My dad is the pilot, and he is taking me home."
Weather the Storms
Does your team trust that you are taking them home?
When the clouds form and turbulence comes, do your people trust you to guide them through? Building trust may not be on your regular "to do" list, but it can cement a foundation so you can build high and strong.
Here are five tips to increase trust in your workplace or family today:
1. Show your vulnerabilities.
Great leaders are connected leaders, and people relate more with your weaknesses than your strength.
To truly connect with people you serve, it's important to share not just strengths and victories but struggles and setbacks. Admit your mistakes. Apologize. Be proactive about gathering negative feedback. And use your own errors to teach or encourage others.
2. Regularly delegate authority.
Give trust to get trust.
If you run a regular staff meeting, occasionally have others develop the agenda or lead the discussion. No one enjoys a micromanager who constantly takes credit or dominates others. Step back into the shadows and you will build a wealth of relational currency.
3. Be transparent about money.
Sharing financial information can be a huge boon to the bottom line.
However, a 2016 study found that only 25 percent of privately held companies were sharing financial information with all of their employees. Whether your firm is publicly-traded or privately-held, the time you spend explaining and talking about results will allow team members to feel they are a valuable, integral part of your circle. And it helps people understand how they can positively impact the financial performance of the business as a whole.
4. Operate from a visible set of values.
If your firm lacks clear values, define them.
Mount them on walls, design strategic symbols to communicate them, or put a face on them by sharing testimonies of team members who are living the values. People thrive when they have context for their work and its importance to the bigger picture.
5. Don't let difficult issues linger.
When times get tough, the clock on your credibility starts ticking.
Don't allow difficult situations to corner you – instead confront them head-on and get your team involved too. The formation of problem-solving groups can energize your staff and provide opportunities to reward creativity and individual contributions. Groups can be tasked with brainstorming strategies or exploring new models.
If your "difficult issue" is a person, be intentional about heading off conflicts immediately. Be hard on the problem and soft on the person. Be assertive but courteous, addressing specific complaints and providing clear expectations about the response and timeframe needed to resolve them.
Trust is built through daily interactions and intentional gestures. You have many opportunities to gain trust each day. Work hard in the small things and you'll weather storms with confidence!