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Showing posts from May, 2020

Pack Extra Meaning into Your Message with Strategic Color Combinations

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Of all the elements of design, color is probably the most challenging to understand.  Color originates from a light source that is viewed directly or seen as reflected light. While colors can be displayed in spectrums, prisms, or contrasts, the power of colors is not only in their arrangement, but in the way we perceive them. Want to add depth to your message? The colors you choose can add an extra layer of meaning. Colors Prompt a Specific Response According to Sally Augustin from Psychology Today, research shows that particular colors can prompt measurable responses . Here are the impacts of five particular colors, and how you can use them to your advantage: Green Seeing the color green has been linked to more creative thinking—so greens are good options for pieces featuring innovation, creativity, artistic specialties, or proactive growth. Red People featured in front of red backgrounds are generally seen as more attractive when silhouetted against other colors, so

Prepare for Your Next Breakthrough by Prioritizing Self-Care

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There are many seasons in life. Some are exhilarating, others exhausting. Some bring immense growth, and others deplete you. Just as there are seasons in nature, there is continual change in our daily lives. Many of us were caught off guard by the coronavirus, and our questions about the future can be more depleting than the uncertainty of this day. But wisdom takes the long view, and that means prioritizing personal health so you can endure and thrive tomorrow. From Crisis to Recovery As you move from a season of chaos to a season of recovery, self-care is one of the most important things you can do. What might this look like? Here is a checklist to consider: Set a Routine and Prioritize Consistency Since so many things are out of whack, daily routines are more important than ever. Create expectations for yourself and your family by involving them in daily cleaning, cooking, recreation, or school responsibilities. Make room for relaxing and fun activities, and build qu

Customer Service Stories to Make Your Heart Smile

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“Well done is better than well said.” (Benjamin Franklin) After months of social distancing, today, people are craving a personal touch more than ever. Companies that go the extra mile remind us of an important truth: people are valuable. Businesses that genuinely care about their customers will express it, and clients will reciprocate with a loyalty that lasts. Looking for inspiration? Here are three heart-warming stories. Lego Understands Children Losing a toy can be devastating to a child. Lego recognized this and personalized their response in an unforgettable way. When Luka Apps lost his favorite Lego figure (Ninjago’s “Jay ZX”) while shopping, he wrote an apology letter to Lego, begged for a replacement, and said his father had warned him about taking Legos outside. Lego didn’t just replace Jay; they surprised Luka with something special. A customer service rep named Richard responded quickly, telling Luka he had talked to (Ninjago Spinjitzu Master) Sensei Wu: “He t

3 Strategies for Pursuing New Business Opportunities

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In the weeks surrounding the onset of COVID-19, businesses worldwide have pivoted quickly. Many have juggled shifting expectations by establishing remote work arrangements, securing supply chains, reducing employee workload, cutting costs, or applying for government support. Now it’s time to move forward with a proactive business plan and to consider new opportunities. What will this look like for your business? Here are three strategies. Strategy 1: Same Products, Different Channel If the majority of your business takes place on-site, now a promotion focus through a different channel may be helpful. In what ways can you offer the same (or similar) products and services through an online channel? Can you digitize any of your physical products? Can you offer webinars, online consultation, or build a technology-mediated delivery solution? From curbside pick-up to livestream shopping events, ramped up digital options are a low-hanging fruit every business should explore. One f

Selling the Vision: The Passion Behind the Product

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In 1948, Richard Stack started Dick’s Bait and Tackle with three hundred dollars borrowed from his grandmother. As the store expanded into sports and retail, Richard and his son Ed learned many lessons. Ed says one impactful memory came during a moment that tested his father. One day a little kid walked in the store and wandered over to the baseball section, then grabbed a glove and bolted toward the door. An employee nabbed him as he reached the parking lot and dragged him back inside. The employee was yelling at the child when Richard Stack intervened. He looked the little boy up and down and laid a hand lightly on his shoulder. From his ragged clothing, it was clear that this child came from a family with limited resources. “Why’d you steal the glove?” Stack asked. Tears streamed down the child’s face as he squeaked, “I just want to play baseball.” Stack nodded. “You can’t steal,” he said. “No matter how bad you want something, you cannot steal it. I want you to promise me

5 Tips for a Successful Video Conference

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Generation Z is the demographic cohort born between the mid-to-late 1990s and around 2010. Affectionately known as “Zoomers,” Gen Z individuals are technologically advanced (having never seen a world without internet), perceive information best through visuals, and absorb tons of new information daily. Zoomers are quick to learn and adept with technology, which is something we’re all being challenged to do in this pandemic season! Best Practices for Managing Meetings Remotely Perhaps you’ve recently become a “Zoomer” yourself: video-conferencing for the first time or managing the majority of your business remotely. Whether you’re a tech pro or you are brand new to online meetings, everyone faces video-based communication challenges. Here are a few tips to make your online meetings a bit better: 1. Put Your Best Foot Forward Often when we’re at home, we get a bit slumpy with our hygiene. Before your meeting, take a minute to freshen up and to inspect your viewing area. Mak

Marketing Messages that Connect During a Crisis

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We are in a totally different world right now. Many of us are working from home and the future seems hazy. Perhaps you’re struggling to make decisions about staffing or future projects. But like a forest fire restarts growth, crisis moments can bring a new birth for your business. And that starts with how you communicate with customers. Others-Focused Communication In our unending-news-cycle world, much of what we hear seems like noise. But now, more than ever, it is crucial for you to connect with people in meaningful ways. Want to send business messages that are well received? Use an OTHERS -centered paradigm. O = ONE Write for one person. When you craft a message, imagine yourself speaking to one specific client. Pick out a single buyer and pretend you’re writing only for them. This helps you ditch the sanitized corporate-speak and makes your reader the focus of your message (rather than you!). People connect to messages that are specific, personal, and conversationa

Escape the Productivity Pit by Taking Control of Your Email

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Are you starting to feel trapped in a “productivity pit?” While your mobile phone is supposed to make you more accessible and productive, it can also complicate your day, leaving you frazzled and weary. While the world is adjusting to new work-from-home scenarios, the increasing emphasis on new technology can often make workdays worse, not better. While you may not be able to change your current working situation, you can take control of something that dominates the daily landscape: your email. DMA data from 2019 shows that the average number of email addresses owned by consumers is 2.5. Researchers estimate 132 billion business emails are sent daily, and American workers will receive an average of 126 emails every 24 hours! 5 Tips to Beat Back Your Email Many people are drowning in digital messages, and it is not uncommon to find accounts that contain 50,000 messages. How can you beat back the tidal wave? Here are five tips to get started. 1. Change Your Mindset Inbox ov

How to Determine Optimal Pricing for Your Products or Services

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In September of 2019, Apple unveiled the iPhone 11, featuring a dual-lens rear camera, automated night mode, and built-in support for vision, hearing, and mobility. One of the biggest surprises of the iPhone 11 was not its technical features, but its price. The iPhone 11 started at $699, down from the iPhone XR’s previous price of $749, and signaling one of the biggest year-on-year reductions in iPhone history. Apple also implemented $150 cuts on products like the iPhone 8 and the Apple Watch. Tech specialists were quick to comment : “The biggest news from the Apple launch was the price cut for iPhone 11,” Chris Caso, an analyst at Raymond James and Associates, wrote in a note to investors. “We view this as an admission that Apple stretched too far with the price points at last year’s launch.” Apple executives were not afraid to adjust pricing to current customers, especially knowing it may encourage upgrades or woo digital streaming subscribers. Lowering prices also increased th

Five Strategies to Use Your "Quaran-TIME" Effectively

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Mike Turner founded the Front Street Brokers real estate firm in 2005, with a desire to offer distinctive client experiences, to equip agents for the maximum efficiency and profitability, and to devote significant firm resources to a local, philanthropic focus. After three years, Turner’s firm experienced a significant slowdown during the 2008 financial crisis. This was a time of immense strain , especially when scheduled closings dried up before his eyes: “In that time period, we had 10 real estate transactions scheduled to close, and nine of them fell through for unforeseeable reasons,” Turner said. “All of a sudden, $100,000 worth of business income that we were dependent upon [was] gone.”  Turner faced difficult choices in this season, and many of us are facing similar decisions in today’s COVID-19 crisis. Today, Turner says that while change is inevitable, he knows we still have a choice. Will we allow unforeseen challenges to drag us downstream, or will we improvise to find

Is Direct Mail Safe During COVID-19?

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In fast-moving and uncertain situations, communication can be a challenge. While you may have been temporarily stalled by the dramatic changes of the last month, now is the right time to be proactive in your customer connections. Crisis communication specialists tell us that, in hard times, communicating early and often is crucial. The decisions you make now are essential for your business to survive today and to thrive later on. Why Direct Mail is Still a Trustworthy Source Reports of postal workers testing positive for the novel coronavirus may have raised some concerns that the pathogen could live on letters and packages, potentially exposing people to infection just from opening their mail or packages. But the U.S. Postal Service has assured us that the mail is still safe: “There is currently no evidence that COVID-19 can spread through the mail,” the postal service said recently , alluding to the disease caused by the virus and citing the U.S. Centers for Disease Control