How to Use a Clear Call to Action to Convert Customers
"The maxim 'Nothing avails but perfection' may be spelt shorter: 'Paralysis.'"
Have you ever wondered how lion tamers keep wild cats nearly three times their size at bay?
While methods have evolved over the years, traditionally lions were subdued by three tools: a whip, a stool, and a handful of tasty snacks. While the whip or snacks make sense, perhaps you wonder why a stool was used (instead of a sword or a flame, for example)?
How can a small piece of furniture intimidate the king of all cats?
The truth is, the lion is not afraid of the chair, he's confused by the multiple points on its legs. Cats are single-minded creatures, and the bobbing points of the chair legs confuse the lion into a less focused state. When the lion loses its train of thought, it is distracted from the instinct to pounce on a weaker opponent.
Muddled Communication Can Paralyze Your Prospects
Ever try to rush your kids through breakfast and get stuck at the cereal cupboard?
As they browse a shelf of eight boxes, they slump and groan: "There's nothing to eat!" What started as a hurry-up turns into a traffic jam. You vow that next time, you'll only offer toast and Cheerios.
When we don't give customers a simple, singular call to action, they may also fall into decision fatigue.
Does your website or your print materials overwhelm customers with possibilities?
Psychologist Sheena Iyengar, a professor at Columbia Business School, co-authored a study that showed significantly more conversions happened when shoppers had fewer options. In her example, shoppers had to choose from a display with six different flavors of jam versus a display with 24 different flavors of jam. How did they compare? The conversion rate for the six-flavor table was 30%, while the 24-flavor table was only 3%.
Analysis can lead to paralysis!
What about your method for calling prospects to action? Does your advertisement ask them to commit to a 30-day trial AND use a customer discount code DURING a selected 14-day window? Does your podcast ask people to share with a friend, AND subscribe, AND download previous episodes (all in one breath)?
Perhaps you need to take a step back and use these three evaluation tools:
1. Know Your Main Goal
When you ask people to do several tasks at once (like visiting your website and joining your e-mail list), you've probably overshadowed your main goal with several smaller goals.
Focus on one main goal for customer conversion, and use customer loyalty programs down the road to call customers to greater steps of engagement or loyalty.
2. Test Action Statements in Advance
If your communication is a mist in the office, it's probably a fog on the streets. To determine which CTAs are crystal clear, run some A/B tests with sample customers and find out which ones are generating momentum.
3. Pack Some Punch
Start call to action statements with a strong command verb, like buy, shop, order, subscribe, or win.
Use concise phrases that build enthusiasm. Which of these CTA statements excites you more?
"Consider many of our 200 exciting destination possibilities," or
"Plan your dream vacation today!"
Keep things sweet, simple, and customer-focused. Once they take the bait you can always present them with more!