Take the Time to Get Positive Customer Reviews

If you're like most business owners, you love seeing positive reviews come through your virtual door, but you don't really go out looking for them. After all, how many customers actually respond to solicitations for reviews? Is it really worth the effort?

It actually is.

Consumers are depending more frequently than ever on reviews from people they know and from sources they trust. They don't put much faith in the write-ups companies develop themselves. They assume the organization will present itself in the best possible light. Customer reviews, however, are seen as more credible.

With that in mind, here are three ways you can use customer reviews to support your business.

Improve customer trust on your website

Place customer reviews and case studies on your product/service pages, at the bottom of your home page, and anywhere else prospects might look on your website. Positive feedback from real, live customers will encourage visitors to take what you have to say seriously and let them know that you already have numerous satisfied customers.

Harness the bandwagon effect

The bandwagon effect describes the natural human desire to try things we see others using. It explains why we instantly want the newest and latest gadget we see our friends or coworkers using. Customer reviews are a fantastic way to tap into this phenomenon.

Use customer reviews to let other people know just how much past customers have enjoyed using your products and services. Invite new prospects to 'join the club' of satisfied customers.

Enhance your marketing campaigns

Since customers aren't all that inclined to believe whatever you claim about your company, don't use your own words. Instead, use the words of your customers. Add quotes from positive reviews to your direct mail literature, social media posts, and radio ads. Think about the quotes movie producers use to promote their films. Take a similar approach with your advertising campaigns.

Customer reviews might be one of the most valuable tools you have in your arsenal. People want to do business with reputable companies they feel they can trust, and customer reviews help to build that confidence. Take the time and energy to cultivate positive reviews. You'll be happy you did.

Comments

Post a Comment

Popular posts from this blog

3 Powerful Tricks to Learn New Skills Faster

Image
“Change is the law of life. And those who look only to the past or present are certain to miss the future.” – John F. Kennedy Though few people like it, change never stops. Success in life requires the ability to adapt. As one Chinese proverb quips, “the wise adapt themselves to circumstances, as water molds itself to the pitcher.” Whether you enjoy change or not, the pace of change marches ahead at an ever-increasing pace. Here is a statistical snapshot of what that looks like: 94% of the internet workload will be processed on the cloud by the end of 2021 It is estimated that 70% of all automobiles will be connected to the internet through the Internet of Things by 2023 By 2030, the fully and semi-automatic car market will be worth $26 billion Artificial Intelligence is slated to replace around 85 million US jobs by 2025 The world has produced 90% of its Big Data (or extensive data sets) in the past two years Does that feel overwhelm...
Read more

6 Winning Direct Mail Campaigns

Image
Direct mail offers results that other channels just can't match. According to a recent study, direct mail has a response rate as high as 9% . However, there are always ways to engage your audience better and improve your mailers' effectiveness. These methods below catch your recipents' attention and increase the chances that they'll read and respond to your direct mail piece.  6 Winning Direct Mail Campaigns 1. Instill Curiosity with a Quiz Do you worry your direct mail envelopes are going in the trash unread? Take a page from Harvard Medical School's playbook. In a recent mailing to woo subscribers for their Harvard Heart Letter newsletter, they put a heart health quiz on the front. The answers to the three-question quiz were inside the mailer, giving recipients a reason to open. 2. Benefits, Not Features As marketers, it's so easy to get caught up in promoting all the neat features of your product. Your readers, however, don't care about th...
Read more

The Ideal Length for Tweets, Facebook Posts, and More

Image
You've taken the time to collect your thoughts. You've carefully outlined your ideas, your theme, and the overall tone you'd like to communicate. Wouldn't it be nice if people actually read it? Better make it quick! Generation Z, born after 1996, is already emerging from the shadow of millennials. Making up a quarter of the U.S. population, they will account for 40 percent of all consumers by 2020. Gen Z processes content faster than other generation, especially considering most can sort through piles of information using four screens simultaneously. Although their options seem limitless, their time is finite. Gen Z consumers have an average browsing attention span of eight seconds (as compared to twelve seconds for millennials). Make Every Word Count As lead time decreases, efficiency must increase. How do you evaluate the "right" speed for sharing? Research has answers! Here are some research-based guidelines on the ideal length...
Read more