Customer Trust: The Backbone of Your Business
It’s a small world, after all. Though global population continues to expand, our connectivity is growing even faster. In 2019, the number of internet users worldwide stood at 4.13 billion , which means more than half of the global population is connected to the world wide web. The percentage of US adults who use social media increased from 5% in 2005 to 79% in 2019. And experts estimate most Americans are exposed to around 4,000 to 10,000 ads each day. While the internet is a lifeline, it has also exposed the misbehavior and greed of many of the pillars we count on, leading to a unique paradox: today, more people are connected and fewer are trusted. The Benefits of Trust In this vacuum of mistrust, marketers find themselves on one of three paths: 1 -- Ignored 2 -- Sneaking around 3 -- Trusted If you’re ignored, you can’t get far because you won’t earn much attention OR trust. If you’re sneaky, you may gain followers, but not for long. Th...